FAQ

Q:  What is Open Source software?
A: Open Source software is a software product that the developers allow anyone to use at no charge.  In most cases they also allow us to make modifications to it and to use it in any way we’d wish to.  See our Open Source page for a more in-depth explanation.

Q:  What is SaaS? 
A: See our SaaS page

Q: If Open Source Software is free, why should my organization hire Expert Data Systems?  
A: This important question has a 2 part answer.

  1. While the software is free, an organization still needs a hosting environment and experts to install, fine-tune and support it, all services which we provide.
  2. We help organizations choose the right software product.  Some Open Source products are supported by the developer and the open-source community, yet other offerings are not fully debugged and may even be abandoned.   Here’s how we support organizations who choose to use Open Source Software:
    • Install and configure the software on our professionally hosted servers and fine-tune it
    • Provide our clients with initial training, allowing them to get started quickly
    • Provide support beyond the software’s documentation and Help section
    • Perform data and application backup
    • Provide Professional Services

Q: What if I don’t see a solution for my organization’s needs? 
A: If you have a need for an application and you do not see it here, please reach out! We will research the right solution and evaluate it for you at no cost.

Q: What are your fees? 
A: Visit our pricing page to see our pricing model. Please contact us for detailed pricing, as projects vary in complexity and level of involvement.

Q: Are you hiring? 
A: We are looking for independent consultants who would be interested in marketing and supporting our solutions to small businesses and nonprofit organizations in their community.  Please contact David for details.

Free Helpdesk Software to non-profit organizations.

We are currently offering 3 free hosted accounts of our house brand Open Source Helpdesk solution. If you are a non-profit organization, please contact us if you'd like your organization to be included in this program.